Help Site

What can we help you with today?

Why am I not receiving rewards 100% of the time?

There is a set of logic built into Kiip to simulate a serendipitous offering of rewards. For example, there is a minimum time requirement between moments in order for the second moment to be eligible for a reward. Additionally, there's usually a limit to the number of rewards any one person can redeem in a day. This helps to increase the engagement rates in your app and doesn't spam users.

If you’re saving a moment and no reward is showing, it’s most likely that there are no rewards available for that specific moment. If the call returns a null poptart, then the moment save was successful. If there is no callback, something might be wrong with your moment call. Make sure you double-check your moment call in your codebase and ensure that you are passing the correct app_key and app_secret to Kiip.

You can obtain your app_key and app_secret during the onboarding flow when adding an app to Kiip. If you've already submitted your app to Kiip you will find this information in your app's dashboard.

support@kiip.me
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete